Right of withdrawal
How to exercise your right of withdrawal
You can cancel your purchase within 14 days of receiving it, without giving any reason. To do so, send us a clear statement of your decision, for example by email.
Click the button below to send us your cancellation request by email:
Return conditions
- Send the items back within 14 days of telling us you are cancelling. We will give you the return address by email.
- Return shipping costs are your responsibility, unless the item is faulty or not what you ordered.
- We refund the price and the original standard delivery cost within 14 days of receiving your cancellation request (we may wait until we receive the items or proof that you have sent them).
This right is in addition to our 90-day money-back guarantee and your rights for faulty goods. For any question, contact us at contact@altiorae.com.